Terms of Service

By visiting Topicals or placing an order, a customer accepts these Terms together with the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages.

Store Use and Customer Information

Topicals requires lawful use of the site and complete, accurate information for billing, shipping, communication, and order fulfillment.

U.S. Delivery Terms

Topicals serves United States addresses only. Standard shipping is free, processing takes 1–2 business days, estimated transit is 4–6 business days, and tracking is provided; delivery dates remain estimates rather than guarantees.

Payment Conditions

Topicals completes checkout in USD and calculates taxes according to the law applicable to the transaction.

Cancellation and Order Review

Topicals accepts cancellation requests only before shipment and handles later requests under the Refund Policy. Orders involving fraud, illegality, lack of authorization, or a material pricing error may be declined.

Returns, Exchanges, and Refunds

The Refund Policy permits eligible 30-day returns and exchanges, with Topicals covering approved no-reason and quality-problem return postage and issuing approved refunds to the original payment method in 5-10 business days.

No-reason exclusions cover customized products, clearance and Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise; remedies for defective, damaged, incorrect, or incomplete orders remain available.

Store Contact Record

Legal business name: Topicals
Storefront name: Topicals
Customer care email: support@topicalsglow.shop
Customer care phone: 512-423-0173
Mailing and return address: 2732 Ashton Ln, Sevierville, Tennessee, 37876, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET))